Legal

Complaints Procedure

If something hasn't gone as it should, we want to hear about it.

How to complain

Email hello@kingswellenergy.co.uk or call 0161 806 2050. Please include your name, postcode, contact details and a description of what happened.

What happens next

We acknowledge every complaint within 3 working days.
We aim to provide a full response within 15 working days.
If we need longer, we'll explain why and confirm a revised date.

Complaints about an installation

Where your complaint concerns a survey, system design, quotation or installation, it is handled by our MCS-certified installation partner under their own certified complaints process. We will pass your complaint on promptly and stay in touch until it is resolved.

Data protection complaints

If your complaint relates to how we have handled your personal data and you are not satisfied with our response, you may contact the Information Commissioner's Office at ico.org.uk.